Send us your question or suggestion...
Customer satisfaction and quality are of great importance at Nolten. We think it is essential that you are satisfied with your purchase and do everything to serve you as well as possible. In the unlikely event that something is unsatisfactory, please do let us know. We'll do our utmost to provide a solution that works for you.
Click here to visit the Pick-Up & Delivery page with the most frequently asked questions about the shipment of your order.
Click here to visit the Exchanges & Returns page with the most frequently asked questions about the shipping of your order.
If you have a complaint about a purchase in one of our stores, we kindly ask you to visit the store with your complaint. Do not forget to bring your purchase receipt or proof of payment on your smartphone. Our employees are happy to help you.
If you have a complaint about an online purchase, please send an email to service@nolten.nl
We will process your complaint as soon as possible and will usually inform you about the follow-up within 1 - 3 working days.
To help you more quickly, it is useful if you include the following information:
- The name and email address used with your order.
- The order number (if available).
- A clear description of the complaint.
- 1 to 3 images clearly showing the complaint.
Send your complaint about an online purchase preferably by e-mail to service@nolten.nl. For complaints about a store purchase, we kindly ask you to take your complaint to one of our stores.
Would you prefer to report your complaint by phone? We are happy to help you. Monday to Friday from 9:00 AM to 5:00 PM. Phone number: +31 (0)70 338 9366
If there is a dispute with a complaint about an online order, you can submit it to the Webshop Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).