Cutomer Care - Payments

Pay easy and secure online...

To find out more about paying online or refunding when you return your purchase, view the most frequently asked questions here or select a topic above.

Do all prices include VAT?

All prices shown on Nolten.nl and in our stores include VAT.

Are the online prices the same as in the stores?

All prices in our online shop are always the same as the prices in our stores.

If I return an online order, will I get a refund?

If you return your online order according to the return policy, we will refund the purchase amount to you. This also applies to sale items. If you return all items of your order, we will also refund the shipping costs.

How long does it take before I get a refund for a returned online order?

After receiving your return, you will automatically receive an email confirmation and we will refund the purchase amount within 5 working days. If you return all items of your order, we will also refund the shipping costs.

If you paid for an order using a Fashion Cheque or VVV gift card, the refund will always be made to the gift card and the other payment method. So, please always keep your gift card after you order.

If I return my store purchase in-store, how do I get a refund?

If you return your store purchase within 7 days, you can exchange the item or receive a refund via your bank card. Always take your bank card and the purchase receipt or proof of payment (on your smartphone) with you.

A store purchase in the Sale can only be exchanged or you will receive a voucher.

With which payment methods can I pay in the Nolten stores?

Preferably pay digitally in our stores by paying with your bank- or credit card. In the stores we also accept Fashion Cheques, VVV Gift Vouchers, Apple Pay, cash and the Nolten Gift Card. Nolten vouchers can only be spent in stores.

Which payment methods are accepted in the webshop?

If you want to pay online, you can do this with your bank via iDeal, Visa, MasterCard, Amex, PayPal, Riverty, Bancontact, Belfius and KBC/CBC. The Nolten Gift Card can only be redeemed in the Nolten stores.

If you pay for an order using a Fashion Cheque or VVV Giftcard, the refund will always be made to the gift card and the other payment method. So, please always keep your gift card after you order.

Can I also pay afterwards on Nolten.nl?

You can pay afterwards on Nolten.nl with Riverty (NL & BE only). You then have a payment obligation with Riverty. After completing your payment, you will receive an email with an order confirmation from Nolten and 1 week after the order date, an email with the invoice from Riverty. If you have accidentally entered your email address incorrectly, always contact Riverty Customer Service to ensure you receive your invoice by email.

Riverty carries out a data check during the payment to approve your post-payment request. Riverty applies a strict privacy policy as described in their privacy statement. In the unlikely event that your request for the payment with Riverty is not authorized, you can pay your order with another payment method.

Click here to visit Riverty's customer service page for questions about paying with Riverty or the invoice.

Does Nolten also sell gift vouchers?

With the Nolten Gift Card you can decide what amount you want to allocate to the Gift Card. Nice to receive or to give. The Nolten Gift Card is only available and redeemable in our stores.