Your package is on its way...
Looking for information about the delivery of your package with PostNL or at one of our stores? View the most frequently asked questions here or select a topic above.
You can have your order delivered to your home- or work address and a PostNL point. Depending on the order, the shipping method is automatically offered when ordering.
Austria, Czech Republic, Denmark, Finland, France, Germany, Greece, Italy, Liechtenstein, Luxemburg, Malta, Monaco, Poland, Portugal, Spain, Sweden.
- Shipping for NL & BE is free if you order with an account
- If you order as a guest, the shipping costs are €4.95
- The minimum order value is €24.95
- You can order a maximum of 5 items at a time
- Germany € 4,95
- Austria, Czech Republic, Denmark, France, Italy, Luxemburg, Monaco, Poland, Portugal, Spain, Sweden € 7,95
- Greece, Finland, Malta, Liechtenstein € 12,95
We will keep you informed of the shipment with notifications from PostNL. You can follow the status of the shipment via the notifications or with the PostNL App on your smartphone.
We will keep you informed of the shipment with track & trace information from PostNL or one of its partners. If your order cannot be tracked properly in the country in question, please send an email with your order number to our customer care and we will look into it for you.
- Delivered to the neighbors (NL only) or delivered to a PostNL point near you.
- The package will remain available at the pick-up location for a maximum of 7 days.
Orders are shipped the next business days, unless the ordered item has a longer delivery time.
After the order has been shipped, the delivery time in the Netherlands is 1 business day. The package can take up 1-2 business days to Belgium.
Orders are shipped the next business days, unless the item ordered has a longer delivery time.
Within the EU, delivery time varies from 3-7 working days.
- Was your order completed successfully?
- Was the payment successful and visible in your bank or payment statement?
- Did the email confirmation accidentally end up in your mailbox as 'junk / spam'?
Please contact our customer care. We can change the address for you depending on the (status) of the order. In some cases we have to cancel the order. You can then place a new order.
We send all track & trace information via notifications from PostNL (or one of its partners). If the e-mail address when placing the order was incorrect or there is a malfunction at PostNL, the track & trace information may not have been sent. Please, feel free to send an email to our customer care and we will make sure that you receive the information.
Once your order has been shipped, you will receive an email from us when you can pick up your order at the Nolten store you have chosen with your order.
If the PostNL track & trace information is incorrect, repeatedly indicates a new delivery time or the delivery information is incorrect, please, contact our customer care as soon as possible and we will sort it out for you. Do not call PostNL (or one of its partners) yourself, we do this for you!
Very occasionally a package gets lost. We will then start an official investigation at PostNL. This can take up to 5 business days. We understand that this can be annoying and will do our best to handle this as quickly as possible.
If you have not received a message about the shipment of your order after 5 working days, please contact our customer care and we will look into it for you.
During the Sale and public holidays, the shipping time may take longer than the regular shipping times due to busy times at our office or PostNL. Take this into account and order on time!
Completed orders can no longer be adjusted. Canceling your order is only possible if the shipping department is not yet processing your order.